Crescentek

Checkout Optimisation

Stop losing customers at the final click.

Checkout optimisation for Irish e-commerce. Diagnose the drop-offs, add the payment methods your customers want, streamline the mobile flow — and rescue the revenue already bought with ad spend.

Based in Ireland
GDPR compliant
Reply within 1 working day
checkout-funnel.crescentek.ie
Conversion funnel
Last 30 days · 10,000 shoppers
1
Landed on cart
100%
10000 shoppers
2
Started checkout
-38%62%
6200 shoppers
3
Entered address
-14%48%
4800 shoppers
4
Selected shipping
-9%39%
3900 shoppers
5
Completed payment
-8%31%
3100 shoppers
Cart to completed
31% conversion
69% abandoned
Baseline
Where shoppers give up

Four friction points that quietly kill checkouts.

None of them look dramatic individually. Together, they turn 100 shoppers into 30 customers — and paid ad traffic into expensive abandonment.

Mobile checkout is a disaster

Tiny tap targets. Keyboard hiding form fields. Over half your shoppers left squinting and swearing.

Forced account creation

Shopper wants to buy. You demand they sign up first. Instant 30% drop — every single time.

Shipping surprise at payment

€4.99 product. €6.50 shipping. Appears at step 4 of 5. They leave, enraged.

Missing payment options

No Apple Pay. No Revolut. No Klarna. For some segments, that's the deal-breaker.

Three areas we work on

Mobile-first, transparency, payment options.

Most checkout improvements fall into one of these three categories. Fix all three together and the funnel transforms.

Mobile-first

The device most shoppers use

Tap targets sized for thumbs
Address lookup (Eircode/postcode)
Keyboard doesn't hide fields
Apple Pay / Google Pay prominent
One-page checkout where possible
Transparency & trust

No surprises, earned confidence

Shipping cost shown early
VAT line clearly displayed
Secure payment badges
Clear returns policy visible
Real reviews near the CTA
Payment options

Every shopper's preferred method

Stripe cards + wallets
Revolut Pay
Klarna / buy-now-pay-later
PayPal for trust-seekers
Apple Pay + Google Pay express
How we optimise

Audit first. Quick wins. Then test structurally.

Four phases, running in order. Measurable gains in the first month, compound results over the next six.

01

Audit

Week 1

Analytics review, session recordings, heatmaps. Identify the top 3 drop-off points with evidence — not guesses.

02

Fix quick wins

Weeks 2–3

Config changes, missing payment methods, surface shipping costs early, mobile tap target fixes. Low-risk, high-reward.

03

A/B test structurally

Weeks 4–8

Bigger changes tested against baseline. Only ship what wins. Discard what doesn't help — ego aside.

04

Iterate ongoing

Monthly

New payment methods, seasonal tweaks, competitor keep-up. Checkout is never 'done' — it compounds.

Is it a fit?

The leakiest step in e-commerce is almost always fixable.

Every store we audit leaks revenue at checkout. Most of it is fixable without a rebuild — and the maths usually pays back within a quarter.

Right fit
We should talk if…
Your cart abandonment rate is above 65%
You're running ads — every lost checkout is paid traffic wasted
Mobile converts worse than desktop (it shouldn't)
You have order volume to A/B test meaningfully
You're ready to let us change things and measure results
Not a fit
We'll point you elsewhere if…
Your traffic is too low for meaningful A/B testing (<500 monthly visits)
You won't change anything — including payment processors if needed
Your product is the wrong fit for your market — that's an earlier problem
You want us to fix it without any data access — we need to measure
Tech we build with

Across every major e-commerce platform, and the payment rails Irish shoppers actually use.

Shopify checkout extensibility
WooCommerce checkout blocks
Stripe Checkout / Elements
Custom headless checkout
Revolut Business
Klarna integration
SumUp Online
BigCommerce
What we typically fix

Common checkout scenarios.

Situations where checkout optimisation has the most leverage for Irish stores.

High abandonment rate rescues
Mobile conversion projects
Pre-launch checkout audits
International shopper flows
B2B checkout customisation
Subscription checkout setup
Multi-step form optimisation
Post-platform-migration fixes
Common questions

Checkout questions, honestly answered.

The questions Irish SMBs ask us most often.

Average Irish e-commerce abandonment rate sits around 70%. Top-performing stores drive it down to 55-60%. Below 50% is exceptional and usually specific to trusted brands or low-consideration purchases. We aim for a 10-20pp improvement on your baseline within 90 days.
Analytics audit first. GA4 funnel analysis, session recordings (Hotjar/FullStory), heatmaps on checkout steps, and where possible, exit surveys. Before changing anything, we know exactly where the drop-offs are and what pattern they follow. No guessing.
Usually not. Most checkout improvements are configuration changes, payment method additions, copy rewrites, and layout tweaks — not rebuilds. Occasionally a platform is so limited we'll recommend moving, but that's the exception. We'll tell you honestly when small tweaks can't go further.
Phase 1 (audit + quick wins): 2-3 weeks. Phase 2 (structural changes + payment options): 4-6 weeks. Ongoing A/B testing: continuous after that. Meaningful results usually within 60-90 days from start, but bigger structural improvements compound over 6 months.
Yes — where the platform supports it. Shopify Plus allows proper A/B splits on checkout. Standard Shopify and WooCommerce are trickier — we often use time-based comparisons (pre vs post change) with strict controls. Whatever the method, we measure before and after, not 'vibes'.
Worth considering for certain baskets (€50+ typically). Adds 5-15% to conversion in tested segments, but the Klarna fees are higher than card processing. We'll run the numbers for your specific margins and average order value before recommending it — not every store benefits.

Bleeding sales at checkout?

Free 30-minute audit. Send us your store — we'll identify the top 3 leaks and tell you honestly what's worth fixing first.

Reply within 1 working day GDPR compliant Based in Ireland