Amazon Seller Management
Seller Central, run like a business.
Inventory health, Buy Box monitoring, case management, performance metrics, reimbursement recovery, listing hygiene. The ops work that protects a seller account while you focus on product and growth.
Brand Registry + FBA supported
UK / DE / FR / IT / ES / NL
a
Seller Central · trailkit-euMonitoring
Account Health
248
/ 1000
Good+12
IPI score
548
/ 1000
Healthy+8
Buy Box win
92
%
Strong+4%
OTDR 30d
97.2
%
At risk-0.3%
Live alerts
5 active
SKU TK-027 · Stock 4 units, velocity 12/day
Restock needed in 8h
Listing B08QV4 suppressed for missing attribute
Return rate on ASIN B09LR2 up 4.1%
Unauthorised reseller on ASIN B07XZ9
Performance notification · A-to-Z claim
Open cases: 3 · Avg resolution: 4.2h
Managed daily ·The six ops pillars we manage
Running a healthy Amazon account is a full-time job.
Inventory health
FBA send-ins, stranded inventory recovery, IPI score management, restock automation tied to velocity. Out-of-stock = lost BSR fast.
Buy Box defence
Pricing rules, hijacker detection, counterfeit takedowns via Brand Registry, repricing rules that hold margin.
Case management
Performance notifications, A-to-Z claims, reimbursement requests, category approvals. We write and submit — you approve.
Account health
Performance metrics watched daily. OTDR, pre-fulfilment cancel rate, late shipment, customer service dissatisfaction — intervention before thresholds.
Returns & reimbursements
Systematic reimbursement claims on lost/damaged FBA inventory, return validation, defect rate monitoring.
Listing hygiene
Suppressed listing recovery, attribute compliance, category re-mapping, variation family maintenance, search suppression diagnostics.
What we actually do — daily
A typical ops day, 9am–5pm Irish time.
09:00
Morning health scan
All marketplaces — account health dashboards, new notifications, overnight case replies, EU VAT events.
10:00
Inventory sweep
FBA stock levels vs velocity, send-in recommendations, stranded inventory check, restock ETA against ship dates.
11:30
Buy Box & pricing review
Competitor price changes, hijacker scan, repricer adjustments, Brand Registry violations if detected.
14:00
Case work
A-to-Z claim responses, reimbursement submissions, suppressed listing fixes, category approval applications.
15:30
Listing maintenance
New product launches, A+ content updates, variation family edits, backend keyword refresh.
16:30
End-of-day report
Slack summary to client: what we did, what's pending tomorrow, what needs your attention.
The performance metrics we monitor
Eight thresholds that can suspend an account.
Amazon's performance metrics are public. Hitting the wrong threshold doesn't email a warning — it suspends the account. We monitor these so you don't.
Order Defect Rate
< 1%
Negative feedback + A-to-Z claims + chargebacks divided by orders
Late Shipment Rate
< 4%
Shipments confirmed after expected ship date
Pre-fulfilment Cancel Rate
< 2.5%
Seller-cancelled orders before fulfilment
Valid Tracking Rate
> 95%
Orders with valid, trackable shipping numbers
On-Time Delivery Rate
> 97%
Orders delivered by promised delivery date
Customer Service Dissatisfaction
< 25%
Percentage of buyer messages rated 'dissatisfied'
Return Dissatisfaction Rate
< 10%
Returns where buyer rates return experience negatively
IPI Inventory score
> 400
FBA storage efficiency — below triggers limits
The money most sellers leave on the table
Amazon reimbursements — typically 1–3% of FBA revenue recoverable.
Lost inbound inventory, damaged items at FBA warehouses, customer returns never restocked, fee miscalculations. Amazon doesn't proactively refund — you have to claim.
Lost & damaged inventory
Every FBA-side loss is claimable within 18 months. We audit monthly and file case work systematically.
Unreturned customer returns
Customer refunded but never returned the item? Reimbursement owed if not received within 45 days.
Fee miscalculations
Dimension/weight changes that went the wrong way, FBA storage fee errors. Audits uncover these weekly.
Frequently asked
Seller management questions.
Seller management is the operations layer — keeping your account healthy, listings live, inventory flowing, cases resolved, reimbursements claimed. Amazon Ads management is the marketing layer — Sponsored Products, Brands, Display campaigns. Most serious sellers need both. We manage them as a combined retainer or separately depending on your needs.
Related services
Often combined with
Free Seller Central audit.
Grant us read-only access and we'll come back with a 20-minute video walkthrough — your account health score, the top 5 issues we'd prioritise, and an estimate of reimbursements likely recoverable.