Crescentek

Emergency Delivery Support

Crisis on your desk. Developers ready now.

When your developer goes AWOL, production goes down, or a launch is suddenly three weeks early — we step in fast, triage the situation, and get things moving while you manage the client.

Based in Ireland
GDPR compliant
Reply within 1 working day
Incident response — live
ACTIVE
Incident: Checkout failing on production
Payment gateway returning 500 on all orders — client notified, investigating
Brief received
T+0:00
Codebase access
T+0:45
Root cause identified
T+1:30
Fix deployed to staging
T+2:15
Production patch live
T+3:00
Crescentek on it. Client update in 30 mins.
When to call

Four crises we step into immediately.

Emergency support isn't for every situation — but for these four, it's exactly what's needed.

Developer goes AWOL before launch

Your developer disappears two weeks before go-live. The client doesn't know. We take over, review the codebase, and get it across the line.

Production is down

The site crashed and nobody knows why. We triage the incident, identify the root cause, and implement a fix — while you manage the client conversation.

Client moves launch forward

The CEO decided launch is in 3 weeks instead of 8. You need extra hands immediately, with no time for a normal onboarding process.

Critical bug at launch

You went live and something is broken in a way you didn't catch in testing. You need it fixed in hours, not days.

Our response process

Four steps from your call to working code.

No lengthy intake forms. No committees. A call, access, assessment, and action.

01

Brief us in 30 minutes

Tell us what's broken or blocked. We ask focused questions, not paperwork. We're assessing the problem while you're still talking.

02

We're in the codebase within the hour

Access to repo, hosting, and staging. We start reviewing immediately — no waiting for formal onboarding.

03

First update within 2 hours

We tell you what we found, what we're doing, and what the realistic timeline is. No silence while you're fielding client calls.

04

Handover with documentation

When the crisis is over, we document what we did. Your team inherits working code and a written record of every change.

What we need from you to start
Repository access (GitHub / GitLab / Bitbucket)
Staging and production environment credentials
A brief description of what's broken or what needs to be done
The real deadline — not a padded one
One person we can contact directly for decisions
Common questions

Emergency support questions answered.

The questions Irish SMBs ask us most often.

For existing partners: within 2 hours during business hours. For new contacts in genuine crisis: we'll take a brief call first, then assess. If we can help, we start the same day. If we can't take it on — due to capacity or technical fit — we'll tell you immediately so you're not waiting.
This is the most common emergency scenario. We've seen codebases that were genuinely difficult to work with. We triage, document what we find, fix what's causing the immediate problem, and flag the bigger issues for you to address after the crisis passes.
Sometimes these are the same thing. If a client is making urgent demands that require fast technical decisions, we can advise you on the technical side so you can manage the client conversation confidently.
Emergency support carries a premium rate versus standard engagements. We'll tell you the rate before we start — you won't be surprised when the invoice arrives. For most agencies, the alternative (losing a client or a launch) costs far more.
No. We take on emergency requests from agencies we've never worked with. We'll need rapid access to the necessary systems, a clear brief, and a direct line of communication. The relationship-building happens after the crisis.
Call it an emergency and let us assess. If it can wait two weeks and be handled as a normal project, we'll tell you that. Better to escalate and learn it's manageable than to underreact to something critical.

In crisis? Call us now.

No forms, no delays. Tell us what's happening and we'll tell you in 15 minutes whether we can help.

Reply within 1 working day GDPR compliant Based in Ireland